Refund Policy

Posting a travel requirement and receiving quotations is completely free for customers. Trip fares are paid directly to the cab operator, so any fare refund is a matter between you and that operator.

Cab operators pay ₹499 per month to keep their listing live on BookCab.in. Every customer enquiry, including contact details, is included in the plan — there is no per-lead charge.

A paid month is non-refundable once activated, because the listing is published and enquiries are delivered from day one. New operators get a 14-day free trial before any payment is due, so you can judge enquiry volume at no cost.

We will credit an extra month free of charge when:

• Your listing was offline due to a fault on our side for more than 48 hours in a billing month.
• A UPI payment was debited twice for the same month.
• A payment was debited but never activated on your dashboard.

Raise such a claim within 7 days of the payment date.

Placement plans are billed for a fixed period and are non-refundable once activated. If we fail to activate your plan or the platform is unavailable for more than 72 consecutive hours, we extend the plan by the affected period or refund on a pro-rata basis at your choice.

If money was debited but the payment was not approved, or you paid twice for the same item, send us the UTR number and the payment screenshot within 7 days. Verified refunds are returned to the original UPI account within 5–7 working days.

If our team rejects a payment (wrong amount, unreadable proof, mismatched UTR), nothing is charged for the service and any amount actually received is returned in full.

Call +91 9755640657 or submit the contact form with your registered mobile number, the UTR number and a short description. We acknowledge within 2 working days and close all cases within 10 working days.

• The customer chose a different operator or postponed the trip.
• You did not respond to the lead in time.
• Your account was suspended for a breach of our terms.